Shipping policy
Shipping Policy
Processing Time Orders are processed within 1–2 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Rates & Delivery Times
| Destination | Free Shipping | Standard Rate | Estimated Delivery |
|---|---|---|---|
| Germany | Orders over €39.90 | Calculated at checkout | 2–5 business days |
| European Union | Orders over €69.90 | Calculated at checkout | 4–9 business days |
Carriers We ship with DPD and DHL. The carrier is selected based on your location and order size.
Order Tracking Once your order is shipped, you'll receive a tracking number by email. You can use it to follow your shipment directly on the carrier's website.
Delays While we do our best to meet the above delivery estimates, delays may occasionally occur due to carrier disruptions, customs processing, or peak periods. We are not responsible for delays outside our control.
Questions For any shipping-related questions, contact us at info@totoka.shop.
