TOTOKA Customer care

A little care, beyond skincare.

Questions about an order, a delivery or your next routine? Find the right place to start, or write to us below.

01 / Contact & support

Tell us what you need.

Include your order number if your question concerns a purchase.

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FAQ

I cannot find my order confirmation.

Check the inbox and spam folder of the email address used at checkout. If you still cannot find it, contact us with your name and the email address used for the order.

An item arrived damaged, incorrect or missing.

Contact us with your order number and a description of the issue. If useful, attach photographs when emailing us. Keep the packaging while we look into the situation.