TOTOKA Customer care

From our edit to your door.

Preparation, delivery and tracking. The practical details for your next TOTOKA order.

01 / Preparing your order

1–2 business days

Once your order ships, your tracking details arrive by email.

02 / Shipping & delivery

Delivery at a glance

Germany

Estimated delivery: 2–5 business days
Free shipping on orders over: €39.90 EUR
Standard shipping: Calculated at checkout

European Union

Estimated delivery: 4–9 business days
Free shipping on orders over: €69.90 EUR
Standard shipping: Calculated at checkout

Delivery times are estimates. Available destinations and the final shipping charge are shown at checkout.

Shipping partners: DPD · DHL

03 / TRACKING

Follow your delivery

Open the tracking link in your shipping email for the latest carrier update. If you cannot find it, check your spam folder or contact us with your order number.

Full shipping policy

Shipping Policy

Processing Time Orders are processed within 1–2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Rates & Delivery Times

Destination	Free Shipping	Standard Rate	Estimated Delivery
Germany	Orders over €39.90	Calculated at checkout	2–5 business days
European Union	Orders over €69.90	Calculated at checkout	4–9 business days

Carriers We ship with DPD and DHL. The carrier is selected based on your location and order size.

Order Tracking Once your order is shipped, you'll receive a tracking number by email. You can use it to follow your shipment directly on the carrier's website.

Delays While we do our best to meet the above delivery estimates, delays may occasionally occur due to carrier disruptions, customs processing, or peak periods. We are not responsible for delays outside our control.

Questions For any shipping-related questions, contact us at info@totoka.shop.

FAQ

Where can I track my order?

Open the tracking link in your shipping email for the latest carrier update. If you cannot find it, check your spam folder or contact us with your order number.

An item arrived damaged, incorrect or missing.

Contact us with your order number and a description of the issue. If useful, attach photographs when emailing us. Keep the packaging while we look into the situation.

TOTOKA / CARE